Warranty
Warranty guidance for genuine Quooker products
Watertap.eu sells genuine Quooker products and wants customers to understand warranty expectations before purchase. A Quooker system is a technical kitchen product: warranty, safe use and installation quality all matter. This page explains the practical warranty position, how to prepare your order details and what to check before installation.
What the warranty normally covers
- Manufacturing defects under the applicable Quooker warranty conditions.
- Product issues that can be traced to the supplied Quooker component rather than installation damage or misuse.
- Support with order information needed for manufacturer communication or service registration.
What is not normally covered
- Incorrect installation, missing required accessories or unsuitable kitchen preparation.
- Damage caused by transport handling after delivery if not reported quickly.
- Wear, consumables, filters or CO₂ cylinders where separate replacement rules apply.
- Problems caused by water quality, pressure, electrical setup or non-compatible accessories.
Before installation
Check the product, finish, reservoir type and package contents before booking final installation work. Keep your invoice, delivery confirmation and product packaging until the system is installed and tested. If you are unsure whether you need PRO3, COMBI or COMBI+, read the buying guide first.
FAQ
Do I need an installer?
For most customers, yes. Quooker systems involve water, pressure, electricity and kitchen cabinetry. A qualified installer reduces the risk of leaks, damage or incorrect setup.
Who is the seller?
Watertap.eu is operated by Crowntap Belgium for customer-facing sales, fulfilment and support. Warranty handling follows the applicable product documentation and manufacturer process.
Where should I start if something is wrong?
Contact Watertap.eu with your order number, product photos, packaging photos and a clear description. For manufacturer service, Quooker may request serial/product information.
Why this matters before purchase
Quooker systems are premium kitchen products, not small accessories. Customers should understand the product, delivery route, installation context, warranty expectations and support path before they complete an order. Watertap.eu therefore keeps trust information visible across the store, including shipping, warranty, returns, product safety, payment and privacy information.
The commercial goal is transparency: VAT-included product pricing, DHL Express delivery expectations, clear contact routes and practical buying guidance. If a customer is unsure whether a tap, reservoir, CUBE system or complete pack is the right choice, the safest next step is to read the buying guide or contact Watertap before purchase.
Related customer information
Shipping costs by country
Free DHL Express shipping applies to Belgium, the Netherlands, Luxembourg, France and Germany.
For the rest of Europe, Watertap.eu charges one fixed shipping contribution of €50. Product prices are shown including VAT/tax where applicable.