Shipping Policy
DHL Express shipping for Watertap.eu orders
Watertap.eu ships genuine Quooker products from Belgium with DHL Express. Because Quooker taps, reservoirs and CUBE systems are premium technical products, shipping is handled with tracked transport instead of a cheap untracked parcel method. The goal is simple: clear delivery costs, careful handling and fewer surprises after checkout.
Shipping rates
| Zone | Countries | DHL Express rate | Typical delivery expectation |
|---|---|---|---|
| Zone 1 | Belgium, Netherlands, Luxembourg | €50 | Usually 3–5 business days after dispatch |
| Zone 2 | France, Germany | €75 | Usually 5–8 business days after dispatch |
| Zone 3 | Other supported European countries | €100 | Usually 5–8 business days after dispatch |
Delivery times are estimates and can vary depending on stock status, address validation, local DHL handling and public holidays. If an order contains multiple products, Watertap may ship them together when that is safer for the order.
Important CUBE and CO₂ note
Quooker CUBE systems use CO₂ cylinders for sparkling water. Watertap.eu can sell compatible CUBE systems where available, but CO₂ cylinder supply may be restricted by country and transport rules. Customers should check local Quooker CO₂ availability before ordering a CUBE setup.
Tracking, insurance and delivery checks
- Use a delivery address where someone can receive a high-value parcel.
- Inspect the parcel at delivery and report visible transport damage quickly.
- Keep the packaging until the installation and initial check are complete.
- For installation planning, read the installation guide before ordering.
FAQ
Is shipping free?
No. Watertap.eu has no automatic free-delivery threshold. DHL Express costs are shown clearly before checkout so the order remains transparent and commercially correct.
Can I order from outside Belgium?
Yes, Watertap.eu is designed for European customers. Some products, delivery options or CUBE/CO₂ related items can depend on the destination country.
Who handles support?
Watertap.eu and Crowntap support help with order, delivery and pre-installation questions. For manufacturer-specific warranty registration or local service, Quooker rules in the relevant country may apply.