Question 1

What is a Quooker tap?

Accepted Answer

A Quooker is a kitchen tap that instantly dispenses 100 °C boiling water alongside normal hot and cold water. It is connected to a small high-vacuum-insulated reservoir under the sink.

Question 2

Which Quooker models do you sell?

Accepted Answer

We sell every current Quooker model: Fusion, Flex, Nordic Round, Nordic Square, Front, Classic Fusion and the CUBE add-on for chilled and sparkling water.

Question 3

Are you a Quooker specialist?

Accepted Answer

Yes — Watertap.eu is operated by Crowntap Belgium, a Quooker specialist. All products are 100 % genuine and ship in original Quooker packaging with full manufacturer warranty.

Question 4

Is a Quooker safe for children?

Accepted Answer

Yes. The boiling-water handle has a double push-and-turn child-safety mechanism, and the water comes out as a fine aerated spray that loses heat instantly on contact with skin.

Question 5

Does a Quooker fit in any kitchen?

Accepted Answer

Almost any kitchen. You need a 220–240 V socket within 1.5 m of the tap, a cold-water connection and roughly 25–35 cm of space under the sink for the reservoir.

Question 6

Can a Quooker replace my main kitchen tap?

Accepted Answer

Yes. Fusion, Flex, Nordic and Front are full kitchen mixers that replace your existing tap and deliver cold, warm and boiling water from one spout.

Question 7

Where is Quooker made?

Accepted Answer

Quooker is a Dutch family company. All taps and reservoirs are designed and manufactured in Ridderkerk, the Netherlands.

Question 8

Why buy from Watertap.eu instead of locally?

Accepted Answer

Same genuine Quooker product, shipped fast across Europe from Antwerp via DHL Express, with multi-language support and transparent EU pricing including VAT.

Question 9

How do I place an order?

Accepted Answer

Add your tap, reservoir and any accessories to the cart, go to checkout, enter your shipping address and pay. You receive an order confirmation by email within minutes.

Question 10

I did not receive an order confirmation. What now?

Accepted Answer

Check your spam folder first. If you still cannot find it, email info@watertap.eu with your name and approximate order time and we will resend it.

Question 11

Can I change my order after placing it?

Accepted Answer

Yes, as long as the order has not shipped. Contact us by email or phone as soon as possible and we will adjust products, address or shipping option.

Question 12

Can I cancel my order?

Accepted Answer

Yes — within 14 days of ordering and provided we have not yet shipped it. Once shipped, our 14-day return policy applies instead.

Question 13

Do you offer trade or volume pricing?

Accepted Answer

Yes. For kitchen studios, plumbers, architects and developers we offer trade pricing on volume orders. Contact sales@watertap.eu with your project details.

Question 14

What is in a starter pack?

Accepted Answer

A starter pack bundles a Quooker tap with a matching reservoir (PRO3, COMBI or COMBI+) at a discount versus buying separately, so you have a complete working system.

Question 15

Will I receive a VAT invoice for my business?

Accepted Answer

Yes. Enter your VAT number at checkout and we issue a proper VAT invoice eligible for reverse-charge or reclaim, depending on your country.

Question 16

Can I have the order shipped to a different address?

Accepted Answer

Yes. Add a separate shipping address at checkout — handy for direct delivery to a kitchen studio, contractor or as a gift.

Question 17

Which countries do you ship to?

Accepted Answer

All EU member states plus the UK, Switzerland and Norway. Every order leaves Antwerp via DHL Express, tracked and insured door-to-door.

Question 18

How long is the delivery time?

Accepted Answer

Benelux: 3–5 working days. France, Germany and most of Western Europe: 5–8 working days. Remote islands and Northern Scandinavia can take 7–10 days.

Question 19

How much does shipping cost?

Accepted Answer

Free shipping to Belgium, the Netherlands, Luxembourg, France and Germany. Rest of Europe: €50 fixed shipping contribution. All shipments include DHL Express tracking and insurance.

Question 20

How can I track my order?

Accepted Answer

Once your order ships you receive an email from DHL Express with a tracking number. You can also follow it via the DHL app or our order-status page.

Question 21

My package looks damaged. What should I do?

Accepted Answer

Take photos of the outer packaging before opening. Then email info@watertap.eu within 48 hours with photos and your order number — we arrange replacement or refund.

Question 22

An item is missing from my delivery. How do I report it?

Accepted Answer

Email info@watertap.eu within 48 hours of delivery with your order number and a photo of all received items. We dispatch the missing item by express the same week.

Question 23

What happens if I am not home for delivery?

Accepted Answer

DHL will attempt redelivery the next working day or leave a notice with options: reschedule, redirect to a neighbour or pick up at a DHL ServicePoint.

Question 24

Can I pick up my order in Antwerp?

Accepted Answer

Yes, by appointment. Place your order online and choose 'Pickup' at checkout, or email us and we will schedule a time slot at our warehouse.

Question 25

Do I need a plumber to install a Quooker?

Accepted Answer

Yes. We strongly recommend a qualified plumber: it protects your manufacturer warranty and ensures the high-vacuum reservoir is connected to mains water and a grounded socket correctly.

Question 26

How long does installation take?

Accepted Answer

60 to 90 minutes for a standard replacement. Add 30 minutes if a CUBE or scale filter is included or if extra plumbing work is needed.

Question 27

Is installation included in the price?

Accepted Answer

No, installation is not included. We focus on supplying genuine Quooker products at competitive EU prices; your local plumber handles the install.

Question 28

How much space does the reservoir need under the sink?

Accepted Answer

PRO3-VAQ: about 31 cm wide × 22 cm × 22 cm. COMBI / COMBI+: about 47 cm × 21 cm × 21 cm. A CUBE adds roughly 15 × 27 × 45 cm next to it.

Question 29

What power socket do I need?

Accepted Answer

A standard earthed 220–240 V Schuko-type socket within 1.5 m of the reservoir. Power draw is modest — about 10 A peak when heating up.

Question 30

What hole size in the worktop do I need?

Accepted Answer

Standard Ø 35 mm — the same as most modern mixer taps. The Front model requires Ø 35 mm at the wall connection instead of the worktop.

Question 31

What water pressure is required?

Accepted Answer

Minimum 1.5 bar, maximum 8 bar. If your mains pressure exceeds 8 bar, a pressure reducer must be installed before the reservoir.

Question 32

Can you recommend an installer?

Accepted Answer

We do not run our own installation network outside Belgium. Any qualified plumber familiar with kitchen taps can install a Quooker — the official manual is included in the box.

Question 33

Can I add a CUBE to an existing Quooker?

Accepted Answer

Yes. Any current Quooker tap with a PRO3-VAQ, COMBI or COMBI+ reservoir can be upgraded with a CUBE without replacing the tap.

Question 34

What is the difference between PRO3 and COMBI?

Accepted Answer

PRO3 only delivers boiling water — your regular hot water still comes from your boiler. COMBI delivers boiling water AND heats regular hot water for the Quooker tap itself.

Question 35

What is the difference between COMBI and COMBI+?

Accepted Answer

COMBI gives 3 L boiling + 7 L hot water for the Quooker tap. COMBI+ does the same and also feeds hot water to your kitchen mixer — useful when no boiler is nearby.

Question 36

Which tank should I choose?

Accepted Answer

PRO3 if you already have a hot-water supply in the kitchen. COMBI if you want the Quooker tap to deliver hot water too. COMBI+ if no boiler is nearby.

Question 37

How long does a reservoir last?

Accepted Answer

A Quooker reservoir typically lasts 15–20 years thanks to its high-vacuum insulation and stainless-steel inner tank. Most customers never replace one.

Question 38

How long does it take to heat the reservoir from cold?

Accepted Answer

About 15 minutes from a cold start. After that the reservoir maintains 110 °C internal temperature continuously, using only a few watts on standby.

Question 39

How much boiling water can I draw at once?

Accepted Answer

Roughly 3 litres of 100 °C water continuously, then short pauses while the reservoir reheats. Enough to fill a large pasta pan in one go.

Question 40

Is the reservoir noisy?

Accepted Answer

No. The reservoir is silent in standby. You may hear a soft trickle for a few seconds after using boiling water, while it refills with cold water.

Question 41

Can I upgrade a PRO3 to a COMBI later?

Accepted Answer

Yes. The tap is unchanged; only the reservoir is swapped. A plumber needs about 60 minutes for the upgrade.

Question 42

What is the Quooker CUBE?

Accepted Answer

CUBE is an under-sink unit that adds chilled and sparkling filtered water to any current Quooker tap. Three water types from one spout: boiling, chilled still, chilled sparkling.

Question 43

How long does a CO₂ cylinder last?

Accepted Answer

One CO₂ cylinder produces roughly 60 litres of sparkling water — about 8 weeks for a family of four with daily use.

Question 44

Where do I get CO₂ refills?

Accepted Answer

Watertap.eu does not ship CO₂ cylinders through checkout. Order or exchange CUBE CO₂ cylinders directly via Quooker in your country — the CO₂ programme is country-specific and handled by Quooker's local service.

Question 45

How often do I replace the CUBE filter?

Accepted Answer

The carbon filter in the CUBE lasts about 6 months in normal household use. We sell genuine Quooker filter replacements.

Question 46

Is the CUBE noisy?

Accepted Answer

The CUBE has a quiet compressor that runs in cycles, comparable to a modern fridge — barely noticeable in a closed cabinet.

Question 47

How cold is the chilled water from the CUBE?

Accepted Answer

Approximately 6–8 °C straight from the spout, regardless of the temperature in your kitchen.

Question 48

How much electricity does the CUBE use?

Accepted Answer

About 0.5 kWh per day on average — roughly €0.10 a day at typical EU electricity prices.

Question 49

Which Quooker taps work with the CUBE?

Accepted Answer

Every current Quooker tap (Fusion, Flex, Nordic, Front, Classic Fusion) supports the CUBE through the existing 3-in-1 spout.

Question 50

Do I need a scale filter?

Accepted Answer

Only in hard-water areas (>10 °dH / >18 °fH). A scale filter protects the heating element and is mandatory for warranty coverage in those regions.

Question 51

How long does the scale filter last?

Accepted Answer

About 12 months at average household usage. Replace earlier in very hard water or with heavy daily use.

Question 52

How do I clean the tap aerator?

Accepted Answer

Unscrew the aerator at the spout tip with a soft cloth, soak in citric acid solution for 15 minutes, rinse and reinstall. Repeat every 3–6 months in hard-water areas.

Question 53

How do I clean the tap without damaging the finish?

Accepted Answer

Use a soft damp cloth and mild dish soap. Avoid abrasive sponges, bleach, ammonia and limescale removers — they damage chrome, black, gold and copper finishes.

Question 54

Do I need to descale the reservoir?

Accepted Answer

No. The reservoir is self-regulating; descaling is neither required nor recommended. Use only an approved scale filter on the cold-water line in hard-water areas.

Question 55

Where do I buy replacement filters?

Accepted Answer

Watertap.eu sells genuine Quooker filters for the CUBE, scale filter and inline filters — same packaging and serial numbering as Quooker's own channel.

Question 56

What does the CUBE carbon filter do?

Accepted Answer

It removes chlorine, micro-particles and taste impurities so the chilled and sparkling water tastes pure, regardless of your local mains water quality.

Question 57

Are filters recyclable?

Accepted Answer

Yes. The carbon filter housing is recyclable plastic; CO₂ cylinders can be refilled or returned via Quooker's exchange programme.

Question 58

How much energy does a Quooker use on standby?

Accepted Answer

About 10 watts to keep 3 litres at 110 °C — roughly €0.03 per day at typical EU electricity prices. Cheaper than reboiling a kettle several times a day.

Question 59

Is a Quooker cheaper than a kettle?

Accepted Answer

Yes, for most households. You only heat the exact amount you draw, instead of overfilling a kettle, and the high-vacuum insulation keeps standby loss tiny.

Question 60

Does a Quooker save water?

Accepted Answer

Yes. No more running the tap waiting for hot water and no over-filling a kettle. Average household savings: 4–6 m³ of water per year.

Question 61

What is the carbon footprint compared to a kettle?

Accepted Answer

Lower over a 10-year lifetime in most EU grids, because heat losses are minimised by the vacuum insulation and you boil only what you use.

Question 62

What happens during a power cut?

Accepted Answer

The reservoir keeps water hot for several hours thanks to its insulation. Once power returns, normal operation resumes automatically — no reset needed.

Question 63

Is there a holiday mode?

Accepted Answer

Yes. Press and hold the boiling-water ring on the tap to put the reservoir in stand-by. A green LED indicates standby; press again on return to reheat in about 15 minutes.

Question 64

What is the typical annual running cost?

Accepted Answer

About €10–15 per year for the reservoir at standby, plus €30–40 if you have a CUBE, at average EU electricity prices.

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